Shipping policy
Shipping Policy
U.S. Shipping
In-stock U.S. orders typically ship within 1–3 business days, often sooner. Most U.S. orders arrive within approximately 3–5 business days after shipping.
There are no additional import duties or taxes for orders shipped within the United States.
All orders include tracking. Once your order ships, you will receive a tracking email so you can follow its journey.
International Shipping
Ooblot.com ships from the United States.
International orders may be subject to import duties, taxes, customs charges, or carrier handling fees upon delivery. These charges are not included at checkout and are the responsibility of the customer.
Depending on your country, additional fees may be required before your order is delivered.
We recommend checking with your local customs office if you have questions about potential import charges before placing your order.
Please note that international shipping fees paid at checkout do not include import duties, taxes, customs charges, or carrier handling fees.
Due to the nature of international shipping, we are unable to offer refunds or replacements for orders that have been successfully delivered or refused due to unpaid duties, taxes, customs charges, or carrier fees.
Please know before you order so that you are not surprised. And then we can all keep on building with happy hearts!
— The Ooblot Team
Shipping Policy Addendum
Order Delivery & Tracking
All orders include tracking. Once a package is marked as “Delivered” by the carrier, it is considered successfully delivered to the address provided at checkout.
If your tracking shows “Delivered” but you cannot locate your package, please check around your delivery area, with neighbors, and with your local carrier.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. Orders are shipped exactly as entered at checkout.
We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.
FAQ: Delivery Issues
Q: USPS says “Delivered,” but I didn’t receive my package. What can I do?
Please check around your delivery area, with neighbors, and with your local USPS office.
Once USPS shows a package as delivered to the address provided at checkout, we cannot issue refunds or replacements.
Q: Can you resend my order if the carrier delivered it to the wrong place?
If USPS confirms mis-delivery on their end, you may file a claim with USPS.
We cannot replace or refund orders when USPS tracking shows “Delivered” to the address provided at checkout.
Q: Can you contact USPS for me?
We recommend customers contact their local post office directly, as they can verify delivery scans and assist faster.
That’s it! That’s all. Go build!!!!!